Payment and Refund Policy

Last updated: March 15, 2026

1. Payment

Payment for OnlyCRM services is made by topping up the internal account balance. Supported payment methods include cryptocurrency (TRON network). Funds are credited automatically after transaction confirmation on the blockchain.

2. Subscriptions

A subscription is activated for a specific Telegram account connected to the Service. Subscription cost depends on the selected plan. New accounts receive a trial period to explore Service features. Payment is required to continue using the Service after the trial period ends.

3. Refunds

Refunds to external payment systems are NOT provided.

Only refunds to the internal OnlyCRM account balance are available:

• When canceling a Telegram account subscription, unused funds are returned to the balance
• Balance funds can be used to pay for another Telegram account subscription
• Balance can be transferred to another platform user

This policy is final and has no exceptions.

4. Reasons for No External Refunds

The no external refund policy is implemented to:

• Protect against abuse and fraudulent refund schemes
• Prevent mass registrations aimed at obtaining refunds
• Ensure Service stability and sustainability
• Protect existing users from the consequences of abuse

5. Blocking and Funds

If an account is blocked for violating the Terms of Service, the balance is not subject to refund. The administration reserves the right to freeze the balance pending investigation in case of suspected fraudulent activity.

6. Price Changes

OnlyCRM reserves the right to change prices and subscription terms. Users will be notified of significant changes in advance. Changes take effect from the next subscription period.

7. Contact Information

For payment and balance questions, please contact us through the built-in support in the Service.